We do not have hidden fees! We do not have deceptive practices. Some locations have mastered the "hidden fees or manipulation" game, Plus we DO NOT CANCEL YOUR CLASS!
20 Things You Should Be Aware of at OTHER Locations :
Here are some of the tricks
PLEASE NOTICE ON OTHER SITES THAT ARE NOT OURS - the ** (next to classes and prices ) and then read the bottom of the page where it states in small letters " appointments set and prepaid for on holidays can be canceled by them with no refund and reset to a date that they set"..AND "All dates are subject to change (with no refund)....AND "seating is limited" so students will be turned away if not prepaid, and if you prepay they have the right to change the date on you
Other location do Forced prepayment required for classes - this means that you can not get a refund if they cancel class or you are late and can not get in to class because they are full and have locked you out etc.
Switching Classes (hidden fee or unable to do or loss of payment or you are unable to get in touch with anyone at any time after the payment is made)
If you are a minute late to class (you are not let in to class plus no refund)
CEUS (extra charges) - The class has a low price but fees are added for the CEUs AKA more expensive class
"Expedited service" extra charge on top of the card replacement charge (two charges) to get card that day for duplicate card
Unable to get a hold of anyone to get a duplicate card (must take class twice)
You must wait 30 days for you card because they said "certificate is issued" on the spot and means that you will wait for your credentials and can not work. A certificate is NOT a American Heart Card
The location you went to class at has suddenly closed or the number has changed
Special classes at different times (hidden fees)
Cancelation fee or no refund/credit for cancelation and no resetting to a different class date. This means they can cancel on you but you can not cancel on them. Sounds fair huh?
They cancel class because there are not enough students (discounted classes are based on volume and will cancel if there is not enough leaving you looking for a class at the last minute (we do not cancel due to # of students)
Copies of invoices (hidden fee or will not do)
Class canceled at the last minute and no refund is given (class based on volume)
Copies of CEU's (hidden fee or will not do)
Other "bait and switch" techniques so you think you are paying one price until you find out that price has changed because of some fees or purchase requirements or taxes.
Redirect your website search to them --- you search for our name and location and the redirected to their store or location. Example - "I clicked on the name 911 Medical Education but the map took me to a location in a different part of town and a different name (or a different website). "They even lied and stated that the person I asked for was at their location". "When I got to their location I realized I had been tricked'.
Hidden taxes in increase class costs.
Hidden "required purchases" such as pocket masks - that are not included in the price.
Stateing they follow "American Heart Guidelines" when you ask if they are American Heart - this means you get a card that is NOT American Heart, it is a generic card that follows the guidlines and is NOT accepted by hospitals, clinics, medical offices etc.
WHEN COMPARING PRICES AND SERVICES PLEASE ASK THE "TOTAL COST, OUT THE DOOR" AND ASK IF YOU GET FREE RETURNS TO REFRESH FOR THE NEXT TWO YEARS.....
We charge a fair price for a good class with no hidden fees and lots of options! We are there for you when you need us.
American Heart Association Advanced Cardiovascular Life Support
American Heart Association Pediatric Advanced Life Support
American Heart Association Basic Life Support for Healthcare Providers
American Heart Association Online Heartsaver First Aid Courses
American Heart Association Online Basic Life Support for Healthcare Providers
Special Class Time
Can not make it to our classes on the schedule due to work or school and want a different time? Get a few friends together and ask for a evening class or a different day and we will do our best to open a class on that day or time. Ask for Ilene to make these arrangements for you.
American Heart Online Classes
Take a look at our new online class tab for American Heart online classes
American Heart EKG & Pharmacology
Join us for our American Heart
EKG and Pharmacology Class!
Unlimited Free Refresher Classes for 2 years
Need to refresh your knowledge on a class you have already taken here? Feel free to arrange a "Free Sit In" on that class. We are open 6 days a week (plenty of availability) so if you need to refresh you knowledge just show us your old card and as long as it is issued by us and is current then we will glad to allow you in that class and refresh your skills for free!
PLEASE CALL AND REQUEST OUR CLASS IN YOUR LANGUAGE!
Our system of one word associations & acronyms
Free refresher classes for updates and changes.
(no additional charge)
Ability to reset classes as many times as you need to without a charge
No standing in long lines waiting for skills stations
Extra time offered with an instructor for free
- when requested (if available or by appointment)
Private appointments to fit your schedule!
Weekend & evening classes
Payment arrangements - for emergency financial situations
CEU'S provided with all classes
This site is devoted to my father a cardiac patient "May a life be saved in his memory"
Use of American Heart Association materials in an educational course does not represent course sponsorship by the American Heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the Association.
American Heart Association Classes - ACLS, BLS, PALS, EKG, CEU'S, First Aid